On monday we had a call from a client who returned from Mexico friday. His father was offered insurance but declined. Last tuesday he went to a clinic at destination after hurting his thigh. After spending a total of $4000. over the next 2 days at this clinic the family was out of money. Needing more treatment they had the sunwing rep talk to the clinic who then agreed to do more services. Before his flight home he received a pain shot but died before he went to the airport. The son was trying to tell us we were to process his insurance but the father declined insurance in the office.
Lesson learned here:
1) RBC medical would have ensured good medical treatment and the client would not wait on a serious medical condition because it was too expensive to treat. This man is almost certainly dead because he wanted to save $35.
2) With Deluxe insurance not only would he have proper medical coverage but repatriation of the body ( returning the body to Canada)would be covered. On monday they didn't know how they were going to get the body home. This has cost someone $25,000. in the past from Mexico
3) If someone refuses insurance make sure you have proof. As in this case the client's son was trying to say we were to blame.
4) Remember to sell insurance with every package or flight.
