Further to building your business

The biggest agency killer is agents not returning phone calls on time or not at all. Remember our agent site is a great resource and so are we. The agent site now has steps on how to book a wedding group and almost everything you need. Your office or myself are always there to support you so don't leave clients in the lurch. Try to answer and book them while they are still on the phone or with you. If you have to get back to them do so quickly. The longer you wait the less likely you are to complete the sale. These webinars are invaluable so don't miss them. Darren

Grow your business

We are going to try to have weekly webinars up until the end of June. The agents who are attending will have an advantage when helping clients. These will be on Tuesday nights except for the Royal Caribbean, this will be June 10th. Everyone in this industry is always learning so take advantage of these Webinars to better help your clients. Remember www.tauniv.com is a great resource for destination knowledge. The Sunwing presentation is a great way to learn about most all inclusive hotels and I will be at the Calgary, Regina, Winnipeg, and hopefully Edmonton show. We are going to do some training on higher commission products coming soon.  We have a great promotion with Royal Caribbean where they will give away a cruise to the top selling Fareconnect agent from now until August 31st. We are planning a Trafalgar or Insight tour to Israel/Jordan for next year and this will have 17.5% commission and a tour conductor. Their webinar will offer a visa gift card to the winning attendee. We all need to learn more about higher commission products. You spend the same amount of time on on a $50. commission sale as you do on a $1500. commission sale. Work smarter! The products people can't find as easily are the products you make the most money on. Vacation packages almost sell themselves but the more knowledge you have the better. If you don't know already we are upgrading our softvoyage templates and these should be ready by mid June. I recently returned from the Ensemble conference and I want to share a few pointers on what you can do to earn more commission, gain and retain clients:

 

1) Advertising

Put an advertisement up on your facebook everyday. Remember that what you advertise is what you will sell. If you advertise the $399. special to PVR each time that is what they will look for with you. If you consistently advertise the 3 week  Viking river cruise you will sell less but the time spent on the sale will be much more valuable. Do you want $60. commission or $3000.? It is not about age because many 20 to 30 year olds stay at overwater bungalows in Bora Bora. Show value in yourself. Post what you want to sell! Before I started Fareconnect I travelled a lot. Twenty years ago I spent $10,000 and $20,000 on holidays regularly. 

 

2) Post or show your travel photos to friends, family, colleague's and previous clients. Posting tour operator specials work but nothing better than your own photos.

 

3) Keep in contact with your recently travelled clients. If you are interested in their trip it will show.

 

4) Send out Thank You cards. Many suppliers like, Sandals, Viking, Uniworld and others will send you free postcards. The card isn't as important as your personal message. People don't ignore postcards.

 

5) Ask about their bucket list and time frame to complete. Rome wasn't built in a day and neither is a travel agent's clientele. If they say they want Cuba or Cancun next year and Italy the next summer you can be prepared. Pick out the right hotel and tell them why it is right. Not just a nice hotel but if they dive find something with a dive shop or free diving. As for Italy have everything together with a good provider well in advance. Make sure to include everything that was important to them. Show your value! This is where referrals come from!!! 

 

6)  Work on your business in the slow period. Make sure everyone knows what you do. Ask for their business. Sponsor charity events, go to wedding shows, trade shows, advertise in a small local paper on a regular basis, and Sandals wrap your car. Create awareness!

 

7) Understand what your client really wants in a vacation. Know your product.

 

8) Educate them on the options available to them. If they are repeat clientele ask them what they liked in a previous holiday to find similar experiences that are important and new ones that would show your value.

 

9) Deliver! Ask how they will be paying and deliver them their experience.

 

10) Strengthen the relationship and get them interested in the next trip. Don't forget to contact them after they return.

 

11) Do our Webinars! I am trying to get a good mix of suppliers in on our training days. If you show up you will grow your business!  

 

        

 

 

 

Agentrez login

d161616 but sometimes you have to try a few times to get in. Very strange

Login to Agentrez

Good Day,

 

I have been trying to log into Agent Rez and it just keeps bringing me back to the home log in page... I have confirmed the login information. Can you please advise

 

Safe Travels!
Sue

Sue Faraschuk
Fareconnect Inc
discoverwithsue@gmail.com
780-868-2586
Your Disney Expert!

 

Fw: Germany Fam !!!!! Amazing ...whata great destination to explore!

 

 

Hey Everyone,

Transat Holidays is having an awesome Germany Fam in June…but seats are very, very limited so if your interested to join us please send in the form ASAP !

 

Cheers

Cindy

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"Ensemble Hotel Express" Training 7 pm mountain time May 7th

 

 

A great hotel booking tool

 

Ensemble Hotel Express   Join us for a Webinar on May 7 Join Cathy Varrecchia from Ensemble Travel Group as she takes you though the Hotel Express Booking Tool. Our goal is to help you spend less time on the searching of hotels and more time on the selling – and Hotel Express does just that, all under one roof. Our platform allows for instant confirmation, which means your response to your customer is immediate. This booking tool not only provides access to a multitude of rates, it makes you competitive with the online agency market – plus pays commission. The Ensemble Hotel Express delivers more than 180,000 hotels in 6,800 cities located in 150 countries straight to your desktop – and in one booking engine environment. With this free platform you can now book the more than 500 partners in the Ensemble Hotel & Resort Collection as well as hotels in any price range to suit any customer's style and budget. Title: Ensemble Hotel Express Date: Tuesday, May 7, 2013 Time: 7:00 PM - 8:00 PM EDT After registering you will receive a confirmation email containing information about joining the Webinar. System Requirements PC-based attendees Required: Windows® 7, Vista, XP or 2003 Server Mac®-based attendees Required: Mac OS® X 10.6 or newer Mobile attendees Required: iPhone®, iPad®, Android™ phone or Android tablet Space is limited. Reserve your Webinar seat now at: https://www4.gotomeeting.com/register/626434583

Funsun

Funsun sells Legoland