Visitor Visa’s

In the past two weeks, Fareconnect.com has had two cases where clients were denied boarding flights, as they did not have the proper Visa’s to enter the United States.  In both cases, the clients were leaving Canada heading to Europe via the United States.  Even though they are on the international side, they are still required to clear customs prior to boarding.  Two points to take away; always ask your clients if they have the proper passports / Visa’s to enter the country and tell them to confirm this prior to their departure.  The second point is that we are not experts, so always put the responsibility on the client.  Always assist them and help them but never claim that you know the answer.

In the two cases above, the two agents handled it correctly.  Although disappointed, the clients were not disgruntled at Fareconnect.com as they were made aware of the responsibility by the agents prior.

Important - Balance Due Date

We recently had an issue with an agent and the balance due date.  It is extremely important that you understand the consequences of missing a balance due date.   If a client puts a deposit down on a trip and they do not cancel before the balance due date, they are charged for the trip in full.  There are misconceptions to some that they just lose the deposit.  The fact is that they have now guaranteed the trip.  As an agent it is important that you inform your client at time of deposit and follow this up prior to the due date.  If you cancel a trip, ensure you receive a confirmation email from the client requesting cancellation and a email from the supplier confirming the cancellation. 

New Ensemble Website

Ensemble's Next Generation Extranet is soon to be launched! In preparation, we need your help in creating your new profile and logins, so that everyone can transition to the new site without any interruption. 

 

Attached is an online registration guide and the URL for self-registration is http://register.ensembletravel.com

 

The first part use only Fareconnect.com Head Office info.  Under Profile is where you put your own.

Missing Commissions

Anna has produced an update to the list.  Please check to see if any of these are yours.  If so please email accounting@fareconnect.com  with the details so you can get credit for the commission

Air Canada Log-in

Just a reminder that your account will be revoked if you do not login and do the password change prior to December 10th.

Travel Visa's - What You Need To Do!

As you know, we as travel agents need to advise our clients on Visa requirements to enter countries.  It is also important to be aware that we are not experts nor should we ever imply that we are.  Fareconnect has registered with a reputable company that can handle all of your clients Visa requirents and you will receive a commission for your work.  With more than 50 years experience, CIBT and its subsidiaries VisaCentral and IVPSC, have become the largest and most well-established travel visa and passport company in the world.  This company comes highly rated from our Ensemble Managers/Owners Group.

Our account number is 10649. 

-          Go on to the CIBT website www.ca.cibt.com

-          Enter your clients travel plans, NEED A VISA

-          When it asks, CIBT ACCOUNT: put in your number 10649 and hit SUBMIT

-          You will receive your clients personalized requirements as to where they are requesting a visa for

-          You will then be asked where you would like the documents shipped, we use FedEx and there is an additional charge for this – if you have or would like to use your own method of secure document transportation, please advise us, there is a $6.00 handling fee for processing

-          Send the documents along with their passport to our office **this is important**make sure the client has signed their passport and that it is valid for 6 months after their scheduled departure**

-          We receive the documents, review them and then take them personally to the consulate

-          When the visa is ready, we pick them up and send them to your or directly to your client

This process can also be done directly by your clients, you can either direct them to our website as above and give them your number.    Your clients will get your discounted rate of $85.00 per visa, (regular price is $129.00) and you will also still get the commission.  We pay our commissions quarterly.

 

IATA Card

I had a question today about obtaining an IATA card.  One of the requirements is to have $10,000 annually in commissions.  This is before the split.