Visitor Visa’s

In the past two weeks, Fareconnect.com has had two cases where clients were denied boarding flights, as they did not have the proper Visa’s to enter the United States.  In both cases, the clients were leaving Canada heading to Europe via the United States.  Even though they are on the international side, they are still required to clear customs prior to boarding.  Two points to take away; always ask your clients if they have the proper passports / Visa’s to enter the country and tell them to confirm this prior to their departure.  The second point is that we are not experts, so always put the responsibility on the client.  Always assist them and help them but never claim that you know the answer.

In the two cases above, the two agents handled it correctly.  Although disappointed, the clients were not disgruntled at Fareconnect.com as they were made aware of the responsibility by the agents prior.

Important - Balance Due Date

We recently had an issue with an agent and the balance due date.  It is extremely important that you understand the consequences of missing a balance due date.   If a client puts a deposit down on a trip and they do not cancel before the balance due date, they are charged for the trip in full.  There are misconceptions to some that they just lose the deposit.  The fact is that they have now guaranteed the trip.  As an agent it is important that you inform your client at time of deposit and follow this up prior to the due date.  If you cancel a trip, ensure you receive a confirmation email from the client requesting cancellation and a email from the supplier confirming the cancellation. 

New Ensemble Website

Ensemble's Next Generation Extranet is soon to be launched! In preparation, we need your help in creating your new profile and logins, so that everyone can transition to the new site without any interruption. 

 

Attached is an online registration guide and the URL for self-registration is http://register.ensembletravel.com

 

The first part use only Fareconnect.com Head Office info.  Under Profile is where you put your own.