Visitor Visa’s

In the past two weeks, Fareconnect.com has had two cases where clients were denied boarding flights, as they did not have the proper Visa’s to enter the United States.  In both cases, the clients were leaving Canada heading to Europe via the United States.  Even though they are on the international side, they are still required to clear customs prior to boarding.  Two points to take away; always ask your clients if they have the proper passports / Visa’s to enter the country and tell them to confirm this prior to their departure.  The second point is that we are not experts, so always put the responsibility on the client.  Always assist them and help them but never claim that you know the answer.

In the two cases above, the two agents handled it correctly.  Although disappointed, the clients were not disgruntled at Fareconnect.com as they were made aware of the responsibility by the agents prior.