Important - Balance Due Date

We recently had an issue with an agent and the balance due date.  It is extremely important that you understand the consequences of missing a balance due date.   If a client puts a deposit down on a trip and they do not cancel before the balance due date, they are charged for the trip in full.  There are misconceptions to some that they just lose the deposit.  The fact is that they have now guaranteed the trip.  As an agent it is important that you inform your client at time of deposit and follow this up prior to the due date.  If you cancel a trip, ensure you receive a confirmation email from the client requesting cancellation and a email from the supplier confirming the cancellation.